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If you’re brave enough to wander the Blizzard paladin forums you’ll find a familiar thread: retribution QQ. So much QQ.
Some of it is valid but the vast majority of these threads are made by people who just don’t have enough experience with this spec and either aren’t willing to put in the effort, or don’t know how. Among all melee specs ret probably has the most issues in PVP (jk it’s enhancement shaman) but that doesn’t make it nonviable.
As with any spec, you need to play to your strengths and cover your weaknesses. Ret has quite a few of both.
[[ insert link to big ret pally PVP guide I was writing up but got lazy with lol ]]